آخر اعلانات الوظائف

Implementation and Program Quality

·       Conduct accountability assessment when working with and through partners and develop a joint capacity building plan based on findings.

·       Ensure all areas of operation have active context appropriate feedback channels that are selected based on community preferences and that proper procedures are followed.

·       Develop Country CARM Standard Operating Procedures (SOPs) in close collaboration with DoP, TEQ lead, MEL lead, SMT and other relevant team members; and ensure partners either adopt Mercy Corp’s template or develop their own CARM SOP that adheres to Mercy Corps CARM Policy.

·       Develop Information, Education, and Communication (IEC) materials for community members that includes Mercy Corps’ commitments on staff conduct, program operations, and how to provide feedback and/or report concerns.

·       Ensure correct grading and verification of all feedback and ensure that appropriate action is taken and closure of the feedback loop with all community members based on Mercy Corps’ standardized grading system and country level SOP. 

·       Work with safeguarding team on establishing internal and external referral mechanisms, including frequently updated service mapping.

·       Ensure all Ethics-related reports are immediately and directly escalated to the HQ Ethics team.

·       Ensure and maintain data quality and protection of CARM data and PII through the CARM workflow including database(s) management.

·       Comply with and ensure compliance of global data protection and privacy standards while confidentially receiving, following up on, and reporting on CARM feedback received.

·       Continuously monitor the CARM channels, using agreed indicators, and present data to program colleagues, to drive decision making on how CARM can be improved to ensure the system is accessible and inclusive.

·       Develop trend reports utilizing CARM data to inform continuous program adaptation.

·       Create and circulate a quarterly feedback report for relevant program staff and review partner accountability reports.

·       Drive adherence to CARM standards, ensuring that these are applied consistently across all programs.

·       Use data from the Program Management Dashboarding App and other sources to make relevant Accountability decisions and to run quality control processes in country.

Learning and Development

·       Together with HR, support integration of CARM training into new employee onboarding.

·       Train staff on receiving complaints and feedback and on community sensitization – particularly on informing communities and handling feedback on sensitive subjects of potential staff misconduct.

Team Management

·       Recruit and train CARM team members, in collaboration with additional country team members.

·       Assist team members with information, tools and resources to improve performance & reach objectives.

·       Play an active role in hiring, orienting and leading team members as necessary.

Internal Collaboration and Coordination

·       Represent Mercy Corps at relevant internal and external coordination meetings.

·       Coordinate closely with additional departments to ensure the necessary inputs are incorporated into the CARM design process.

·       Collaborate with Safeguarding and Ethics team to ensure maintaining safe and confidential reporting channels for the community to raise complaints related to sexual exploitation and abuse, fraud, corruption, child safeguarding, and other highly sensitive cases.

·       Work closely with MEL colleagues, to integrate CARM related questions within all MEL tools and ensure CARM indicators are incorporated within each MEL Plan for all programs.

·       Attend and provide input based on feedback into Quarterly Project Reviews and After-Action Reviews.

·       Engage with Regional CARM Advisors to ensure appropriate guidance and best practices are incorporated into the CARM design and roll out process.

SAFEGUARDING RESPONSIBILITIES 

●      Actively learns safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.

●      Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.

●      Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility

CARM Assistant

Accountability

Reports Directly To: QEL Manager

Works Directly With: MEL team, Programs Managers, Operations Teams, Ethics/ Assurance/ Safeguarding and Regional CARM advisor.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

●      BA in Social Work, social sciences, International Development, Human Rights, or in relevant field required, MA preferred.

●      2-3 years of experience in international relief and development.

●      1-3 years of field-based experience in international relief and development preferred.

●      Field-based experience with community feedback and accountability reporting mechanisms preferred.

●      Demonstrated knowledge of grant-based funding models, emergency response and development strategies and operational challenges in the sector.

●      Proficiency with MS Office software required (Word, Excel, PowerPoint), and Google suite (Google drive, docs, sheets).

●      Arabic fluency required. Additional fluency in English is preferred.

●      Strong team coordination, listening, and consensus building skills.

●      Additional certifications in accountability and humanitarian principles.

Success Factors

A successful incumbent needs to be a creative problem solver, able to support field teams to overcome contextual challenges in the design and implementation of their CARMs. They will also be skilled communicators, able to develop and utilize strong relationships with term members and departments internally, as well as with external bodies. They will have a positive and dynamic working style that enables them to adapt to challenges as they arise. They will harness the expertise, experience and ideas of diverse Mercy Corps team members and external partners to strengthen CARMs within Mercy Corps.

Living Conditions / Environmental Conditions

The position is based in Raqqa or Deir ez-Zor and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Engagement and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

الصون و الأخلاق

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم.  نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.

     كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).

RECRUITMENT SCAMS & FRAUD WARNING

Mercy Corps has become aware of scams involving false job offers. Please be advised:

Recruiters will never ask for a fee during any stage of the recruitment process.

All active jobs are advertised directly on Akhtaboot.

Official Mercy Corps emails will always arrive from a @mercycorps.org email address.

Please report any suspicious communications to ((integrityhotline@mercycorps.org))