




















Main duties &
Responsibilities:
Monitoring:
• In consultation with line manager, ensure implementation of Monitoring mechanism for each grant that includes survey/study protocols, sampling, methodology, data collection tools, analysis plan and produce report. (i.e., Baseline, endline, KAP survey, PDM’s, satisfaction surveys etc.)
• Develop relevant process monitoring tools, train field MEL staff and ensure field MEL teams conduct regular visits/spot checks and disseminate key findings with concern staff.
• To coordinate and supervise MEL staff in the monitoring of activities implemented by Concern and ensure the quality, accuracy and timeliness of data collected, though hands-on support and supervision.
• Together with line supervisor, develop weekly MEL team workplans and ensure its application, also share workplans regularly and in timely manner.
• Produce weekly M&E reports to ensure the detailed, high-quality information is provided to the programme teams.
• Support the Programme Manager - MEL in the development of quarterly and annual targets in line with donor and internal requirements.
• To analyse, discuss and produce reports on findings from regular monitoring activities, evidence-based recommendations for program quality improvement and monitoring quality improvement. These reports will be submitted in accordance with pre-determined deadlines.
• Work with the line supervisor, other MEL Officers and programme staff to ensure effective and routine feedback of results to the programme staff. This includes tracking implementation and uptake by programme staff of program quality recommendations made by MEL staff.
• To assist in the refinement of existing, and development of new, MEL procedures, methodologies and tools.
• To ensure that beneficiaries, community members and other stakeholders are fully informed of the MEL processes being implemented, and are treated with respect, appreciation and courtesy.
Evaluation:
• Together with line supervisor, responsible for field level coordination and support the Project internal and/or External Evaluation and Third-party monitoring (TPM) exercises at their respective base.
Accountability:
• Together with Accountability officer, responsible for the implementation of accountability mechanisms to the affected populations at respective base following FCRM Guidelines.
• Support accountability team in ensuring the tools and database to collect, track, handle and follow-up on beneficiaries’ feedback / complaints are used and implemented by CWW project staff and Partner’s.
• Organize periodic session on feedback and complaint response mechanism for CWW and partner’s staff.
• Support the community awareness (IEC material) on accountability mechanism, ensure stakeholders and beneficiaries are aware, and material is disseminated throughout the operation area by CWW and Partner’s staff.
Learning:
• Together with Programme Manager - MEL, carried-out learning and reflection exercises/ workshops together with CWW and Partner’s staff following organizational guidelines.
• Analyse the information collected and the knowledge produced to reinforce collective learning.
• To promote and uphold best practices in all aspects of work, and promote a culture of learning within the organisation
Staff Management:
• Provide guidance, on-the-job mentorship and training to MEL staff, and other staff on request, about different data collection methodologies, data quality, surveys, data analysis and other topics related to MEL as required.
• Ensure that implementation of field activities adheres to Concern’s accountability, programme participant protection policy, and other standards.
• Staff performance management and career development plans are developed and are implemented.
• To provide any other support required by the MEL team/Unit.
Role Holder Requirements:
Essential:
• University degree (Master Prefer or Bachelor), preferably in Economics, Statistics, social sciences etc.
• At least 4-5 years of relevant experience in managing Monitoring, Evaluation, Accountability or program quality functions within international/ National humanitarian organization.
• Strong conceptual and practical understanding of the MEL concepts and international standards in humanitarian settings.
• Ability of manage diverse teams and having experience in managing MEL staff.
• Fluent written and spoken English – this position requires the writing and editing of numerous reports and assessments in English
• Fluency in Arabic, speaking Kurdish will be an advantage.
• Strong written and verbal communications skills required
• Demonstrated capability to produce high-quality monitoring, evaluation, accountability and learning reports on time
• Ability to use MS Office programs, particularly Word and Excel
• Good organizational skills, time management skills, and an ability to prioritize multiple and demanding tasks.
• Adaptable, self-motivated, willing to learn and take on extra duties as required.
• Commitment to beneficiary accountability and humanitarian ethics.
• Willing to travel across bases within Syria.
Desirable:
• Good written and spoken English is a strong advantage.
• Previous experience in report writing.
• Previous experience with digital data gathering (DDG) applications. i.e., iformbuilder, Kobo, ODK, etc.