آخر اعلانات الوظائف
4884 نتيجة
Inclusion Case Worker
Duty station: Der Azzor
Closing date: May 13, 2026
This position is subject to the availability of funding
PRESENTATION OF OUR ORGANIZATION
We are an independent and impartial international aid organization working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights.
Our organization is a not-for-profit organization with no religious or political affiliation. It operates as a federation made up of a network of associations that provide it with human and financial resources, manage its projects and implement its actions and social mission.
OBJECTIVES OF THE POSITION
Under the responsibility of the RAQ Health and Inclusion Project Supervisor and Inclusion Technical Officer technically, the Inclusion Case Worker is a key position to establish and uphold relations to the community, assess in a participatory way and provide to the personalized support intervention. The supported person and their consent therefore remain at the center of attention, and their involvement and active participation must be encouraged in the entire process.
The ICW is responsible for identifying and mapping humanitarian and local actors and service providers operating in the Deir-ez-Zor Governorate as well as for contributing to the continuous strengthening and operationalization of internal and external referral path and in close collaboration with the HI technical and operational teams.
The ICW supports multi-sectoral HI teams to identify individuals who don’t have access to services, assess their needs and access barriers using a holistic approach, and facilitate appropriate referrals to identify existing services while ensuring follow-up to promote effective service uptake and continuity of care.
The position requires regular handling of sensitive cases, strict adherence to confidentiality and protection principles, and continuous coordination with internal teams and external service providers to ensure a coherent, person-centered, and inclusive response.
Hierarchical & Functional links:
Line Manager: Health and Inclusion Project Supervisor and Inclusion Technical Officer technically
Team Managed: No
§ Implement effective inclusive case management which consists of identifying, assessing and referring persons with disabilities.
§ Provide personalized accompaniment and follow-up during the referral process.
§ Coordinate and deliver case management that is inclusive, safe, timely, effective, efficient, equitable and person-centered.
§ Conduct assessments and individual interviews with beneficiaries to understand their needs and the barriers that prevent their access to services.
§ Manage case assignments, draft personalized action plans, review case progress and determine case closure with the persons concerned and the service providers.
§ Ensure referrals and coordination by linking beneficiaries with relevant community resources, programs, and support services that can enhance their inclusion and well-being and coordinating among services providers to ensure a comprehensive and coherent response.
§ Facilitate key aspects of case management, including coordination and information sharing.
§ Support individuals in making informed decisions by providing guidance on their multi-sectoral needs and facilitating access to appropriate services in line with their rights.
§ Ensure regular follow-up with beneficiaries to implement tailored support and update the case records accordingly.
§ Maintain regular Interaction with the service user to keep track of their progress and to ensure satisfaction and their well-being.
§ Accurately record cases information, complete all required documentation and conduct internal case discussions respecting anonymity, data protection and security rules.
§ Contribute to the development and regular updating of service mapping of humanitarian actors, and support the continuous improvement of referral pathways in coordination with external service providers.
§ Contribute to the development and improvement of already existing referral system and tools.
§ Contribute to the process of updating the service mapping tools.
§ Work as focal point to receive referrals from external organizations and ones from HI multisectoral interventions.
§ Liaise with the relevant project officer over any case to be referred internally to the teams.
§ Establish and hold good relations with the community including community leaders and representatives.
§ Help field teams identify difficult cases to collaborate on jointly and schedule field visits.
§ Support field partners to guarantee correct identification of the most marginalized and excluded persons and referral to services.
§ Ensuring the application of disability, gender, age intersectionality approach for an inclusive service provision.
§ Documentation and reporting: Generating reports, maintaining accurate records, and providing timely updates to supervisors, team members, and relevant stakeholders.
§ Fill out relevant and necessary paper-based or electronic tools.
§ Observe at all times strict commitment to HI Security & Safety regulations as per procedures in place.
§ Respect beneficiaries’ privacy and confidentiality (he/she only shares information with relevant persons/ actors directly involved in the beneficiaries’ care.
§ University degree preferably in Social Studies/Education/MHPSS Or any relevant field
§ Minimum of two years of experience in the protection sector, preferably with an INGO, including work in case management, handling sensitive cases, and conducting safe referrals and follow‑up. Relevant roles may include Protection Assistant, Inclusion Assistant, and/or Social Worker.
§ High level of communication skills, ability to listen and open-mindedness, able to effectively communicate and build relationships with individuals from different cultural, and ethnic backgrounds.
§ Knowledge around disability inclusion, social protection; GBV; protection risks vulnerable groups and persons with disabilities
Professional Skills
Knows | Practices
| Proficient
| Expert
| Professional capacity building
|
| √ |
|
| Protection mainstreaming knowledge |
√ |
|
|
| Training skills |
| √ |
|
| Knowledge on gender program |
| √ |
|
| Knowledge on disability |
| √ |
|
| Data analysis |
|
| √ |
| Basic skills in software applications such as Kobo, iForm, or CTO |
| √ |
|
| Reporting skill |
| √ |
|
| Advocacy Skills |
intervention of Sectors - skills Shared
Knows
| Practices | Proficient
| Expert | Skills |
| √ |
|
| Intervention strategy – Field Project management |
| √ |
|
| Public relations / representation / internal-external communication - Global Program Management |
| √ |
|
| Learning lessons from experience and continuous learning – MEAL |
| √ |
|
| Project Evaluation – MEAL |
√ |
|
|
| Strategic analysis - Institutional Partnerships |
| √ |
|
| Safe Programming: Risk Management – Protection |
| √ |
|
| Norms, legal frameworks, references related to disability – Inclusion |
| √ |
|
| Operational partnerships – Field Project management |
Emergency response and preparedness skills (see Occupational Design Model)
| Knows
| Practices
| Proficient | Expert |
Emergency response |
| √ |
|
|
Emergency monitoring and preparedness |
| √ |
|
|
skills Cross-cutting
| Knowledge | Practices | Proficient | Expert |
Frameworks and references |
| √ |
|
|
Office and collaborative tools |
| √ |
|
|
Stress management | √ |
|
|
|
Working together in a global organization
| √ |
|
|
|
Starting date: ASAP
This position is subject to the availability of funding
Application process:
Please address all applications to:
Deadline for application: May 13, 2026
§ Our organization is an equal opportunity employer and strongly encourages women and persons with disability to apply.
§ All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Our organization also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying for the job, the applicant confirms his/her understanding of these recruitment procedures.
§ We value diversity and aim to create an inclusive workplace. Female professionals are strongly encouraged to apply.
