Background/Context:
The IRC has operated in Syria since 2012, providing protection, health, economic recovery, and early childhood development programs in Idleb, Aleppo, Ar-Raqqa, Hassakeh, and Deir ez-Zor, with new programs expanding into Hama, rural Damascus, and Homs. With a team of 350 members, the IRC has established trust and strong community relationships, ensuring access and effective service delivery. It plays a significant role in Syria’s NGO, donor, and coordination forums, holding key positions and adapting to the evolving context.
Our longstanding experience in the country to date provides a strong foundation for the IRC to further adapt and expand its programming across Syria, in order to respond to the new realities, with a greater focus on resilience and recovery initiatives. Alongside this, the IRC also plays a significant role in Syria’s NGO, donor, and coordination forums, holding key positions and actively engaging in advocacy efforts, adapting to the evolving context.
Healthcare
Since 2012, the IRC has provided comprehensive primary and secondary healthcare through hospitals, clinics, and mobile medical units (MMUs). Ensuring access to vital services like sexual and reproductive health, clinical psychosocial support, and other specialized care. Working alongside our partners, we’ve helped secure a steady supply of medicines and medical equipment in the country, trained healthcare providers, and deployed health personnel to maintain services in even the most challenging conditions.
Job overview:
As a member of the IRC’s Syria health program, the Health Information Management Officer will work closely with Health Managers and the MEAL teams to drive adoption of a new health information system to support programming in Syria, and strengthen the approaches to measurement and use of data for programmatic decision making. In addition, s/he will receive support from and work in close collaboration with the regional HIS Manager. The IM Officer reports to the Health Manager, Raqqa.
Health Information System Support
• Ensure consistent and standardized data collection from IRC and partner-supported health facilities.
• Conduct routine data validation, cleaning, and consolidation of data (e.g., morbidity, reproductive health, nutrition, pharmacy, mental health).
• Support the rollout and maintenance of HIS platforms (e.g., CommCare, DHIS2/COMET), ensuring that tools are functional and understood by users.
• Assist in configuring digital data collection tools and troubleshoot basic technical issues in collaboration with MEAL and T4P teams.
• Maintain proper data storage and backup procedures to ensure confidentiality and integrity.
• Conduct routine data validation, cleaning, and consolidation of health data (e.g., morbidity, reproductive health, nutrition, pharmacy, mental health)
Data Analysis and Visualization
• Produce visual dashboards and trend analysis reports using Excel and data visualization tools (e.g., Power BI).
• Support the generation of regular internal health reports and assist in donor reporting by providing required datasets.
• Identify gaps or inconsistencies in data and flag issues for correction or improvement.
Reporting and Documentation
• Prepare and submit timely health information reports, including 4Ws, EWARN, waterborne disease reports, and pandemic reports.
• Support partners in timely data submission and reporting as per IRC and cluster requirements.
• Document and archive health reports and datasets securely and systematically.
• Systematically review partner and IRC datasets for deficiencies or errors based on data quality SOPs and advise on correcting any incompatibilities where possible;
• In coordination with the strategy IM team, follow up with sector IMs to ensure timely reporting into the Syria CPs Aggregated Data Management System (ADMS);
Capacity Building and Field Support
• Provide training and technical support to IRC health staff and partners on data collection tools, indicators, and HIS procedures.
• Conduct field visits to monitor HIS implementation, ensure adherence to protocols, and provide on-the-job coaching.
• Support the development of user-friendly HIS guidance and training materials.
• Provide mentorship to the program and partners’ staff in relevant technical and management competencies;
• Support the IM strategy team with the organization of digital and data literacy sessions for all IRC and partner staff based on a pre-set capacity building plan;
Coordination and Communication
• Coordinate closely with MEAL, Health, and T4P teams to ensure proper flow of health data and technical support.
• Participate in monthly coordination meetings with health partners to review data quality, challenges, and achievements.
• Share relevant data products with the Health Coordinator and other relevant departments to support planning and decision-making.
Education:
• Bachelor`s \ Master’s degree in relevant fields, public health, biostatistics, social sciences, information technology/related field of study, or equivalent experience in relevant field
Work Experience:
• 2 years of experience in developing and managing health information systems or relevant fields with INGOs with a minimum of 1 years at a managerial position,
• Demonstrated skills in data analysis using a software package, excellent working knowledge of Microsoft Excel and data visualization; previous experience with DHIS or DHIS2 required.
• Previous experience in the Syria region preferred but not required.
Demonstrated Skills and Competencies:
• Demonstrated interest in humanitarian work and supporting people affected by conflict
• A creative and analytical thinker, with strong coaching and mentoring skills, who has a proven ability to lead in capacity and organizational development.
• Demonstrated ability to self-motivate, use initiative, be flexible, and actively contribute to the program’s success and development.
• Positive and professional attitude, patient, flexible, and able to work under pressure
• Team-oriented and collaborative
• Experience of working in medical reporting will be an added.
• Ability to work well both within a team and independently;
• Excellent communication, facilitation, problem-solving, cross-cultural,and interpersonal skills.
Language/Travel:
• Fluency in English language and Arabic is required
• Travel: 60% to field sites, as well as attending regional and global workshops and meetings.
Key Working Relationships:
Position Reports to: Health Manager, Raqqa.
Position directly supervises: Data Entries
Indirect Reporting: N/A
Key Internal Contacts: Health Coordinator, MHPSS Senior Officer, CH Officer, IPC Officer, SRH Senior Officer, and Health Officer.
Key External Contacts: MEAL/IM Manager.
Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.
Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the country where this position is based and are currently residing outside of your home country, you may be eligible for an attractive relocation package. Eligibility is determined based on IRC's operational needs and specific role requirements. IRC strives to attract, motivate, and retain qualified national staff in our programs.
Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.