Mel Officer Position Description
Location: Al Hasakeh, Syria
Position Status: Full-time
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
The Program / Department / Team (Program / Department Summary)
The Mercy Corps Monitoring, Evaluation, and Learning Department is responsible for cross-cutting programmatic information management, monitoring and evaluation, ensuring that information collected is reflected upon, used to improve ongoing programs, and is incorporated into consistently high-quality reports and proposal development. The Mercy Corps Monitoring, Evaluation, and Learning Department ensures program activities aligned with donor regulations as well as Mercy Corps’ internal policies and procedures. S/he will be responsible for planning, coordinating and managing the data collection in the field, as well as assist and supervise the M&E assistants.
The Position (General Position Summary)
The Monitoring, Evaluation and Learning (MEL) Field Officer will work with the Mercy Corps program team as well as our local partner organizations to oversee and ensure the collection of quality M&E data for the program. The M&E Officer will be responsible for supporting the Monitoring, Evaluation and learning team to oversee the monitoring of the project, lead the data collection of regular and annual field based household and group interviews, preparing M&E field weekly plan and monthly progress reports, support on managing, training and follow up with the M&E field teams inside Syria.
Monitoring and Evaluation
● Ensure Monitoring and evaluation activity implementation is on time using effective M&E tool to reach desired objectives.
● Draft a lessons learned and success stories on the project as per department needs
● Coordinate monitoring and evaluation activity with local partners, local council or program team.
● Complete translations of the documents as per department needs.
● Draft and Circulate the M&E field team monthly progress report.
● Other duties as assigned.
Data management
● Actively participate in household identification and verification of households that participate in the programs.
● Collect data in the field as well as comparing data records to CommCare and ONA records and support in the data cleaning and the analyzing process.
● Perform spot checks on the team’s data collected.
● Collect data via surveys, focus group discussions, key informative interviews, as well as follow-up on evaluations for various initiatives under the program.
● Data entry and data archiving for all monitoring and evaluation documents and its activities
● Monitor prices on the local market monthly.
● Collect the data collection debrief notes and circulated with the relevant team members.
Team Management
● Develop the capacity of the team, deepen understanding of their roles and assist with career development.
● Assist team members with information, tools and resources to improve performance & reach objectives.
● Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on one and performance reviews.
● Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
● Complete administrative papers for the department, such as asset needs, office supplies and other relevant duties.
● Support the QEL Manager in managing the field team, including the weekly plans.
● Hire, orient and lead team members as necessary.
Influence & Representation
● Communicate effectively and professionally representing Mercy Corps.
Security
● Ensure compliance with security procedures and policies as determined by country leadership.
● Proactively ensure that team members operate in a secure environment and are aware of policies.
Organizational Learning
● As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
● Participate in all training sessions assigned to him/her.
Accountability to Beneficiaries
● Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
● Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
● Assist and follow up with monitoring and evaluation field assistants’ activities related to Community Accountability and Response Mechanism.
Supervisory Responsibility
MEL Assistants.
Accountability
Reports Directly To: Monitoring, Evaluation, Accountability and Learning (MEAL) Manager
Works Directly With: M&E team, CARM team, Projects officers, Field team leaders, Casual labors, Finance and operations teams, other team members and volunteers.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
● Bachelor’s degree in management, statistics, economics, social science or related field, ideally working in a humanitarian or development context is required.
● At least 3 years’ experience in monitoring and evaluation.
● Good understanding and skills at data management.
● Strong computer literacy with a full knowledge of MS Office applications.
● Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
● Strong team coordination, listening, and consensus building skills.
● Fluent in spoken and written Arabic with good knowledge of English.
Success Factors
● Deep commitment to humanitarian principles and values.
● Ability to work under pressure, independently and with limited supervision.
● Experience with capacity building, individual staff development and strong mentoring skills. Multi-tasking and prioritizing.
● Willingness and ability to quickly learn new information/concepts and implement them.
● Demonstrated organizational skills.
● Demonstrated creative problem-solving skills.
● Security, political and cultural awareness.
Living Conditions / Environmental Conditions
The position is based in one of the current projects locations and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Team Engagement and Effectiveness
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.
We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
Personal Consent:
The organization collects your personal data for the purposes of managing the organization’s recruitment related activities as well as for organizational planning purposes globally. Consequently, the organization may use your personal data in relation to the evaluation and selection of applicants including, for example, setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.
The organization is an international organization consisting of multiple affiliated companies in various countries. The organization has international sites and uses resources located throughout the world. Your data may be held on secure platforms globally, including outside of the EU. All personal data whether relating to recruitment or employment, is held on a secure platform and system which is subject to regular testing and audit. Unless stated in the job description that the post involves other organizations with which the information will be shared as part of the recruitment process, your personal data will only be shared with third parties where consent is given.
The organization participates in the Inter-Agency Misconduct Disclosure Scheme (the “Scheme”) (www.schr.info/the-misconduct-disclosure-scheme). Accordingly, we request information from a job applicant’s previous employer(s) about any investigations which found that the applicant committed sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents of misconduct under investigation when the applicant left employment. By applying, you confirm your consent to the organization collecting your prior employment history under the Scheme as part of the application process. Your data will be stored for up to four years.
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Interested candidates can follow the link below to fill in their information and attach CVs not later than April 16, 2026:
Organization reserves the right to accept or reject any or all CV(s) without assigning any reason.
Only short-listed candidates will be contacted for the interview.
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