Under the direct supervision of CFM Officer, daily CFM Assistant will be responsible for ensuring feedback and complaints are timely logged and addressed and community feedback is incorporated well in BLUMONT’s programming. S/he will assist CFM officer in maintaining and continuously strengthening the accountability system within the organization. S/he will also be responsible for updating the complaint database by entering new feedback and complaints, closing resolved complaints, providing standard responses to all complainants, maintaining backup records of all feedback.
Supervisory level: N/A
Receive the feedback and complaints through all modalities and enter into the CFM database after providing a confirmation message to complainant.
Provide standard feedback to complainants for feedback category 1 and 2 (request for assistance).
Classify the complaints/feedback received in accordance with agreed categories and communicate with CFM officer/MEAL Director in timely manner.
Handling of centralized telephone based and internet feedback mechanisms.
Assist CFM officer in logging the complaints to relevant department as per the nature of complaint after consultation with MEAL Director.
Update the CFM database after closing the complaints with feedback received from relevant complaint handler.
Conduct field monitoring and follow up visits to field areas when needed.
Maintain confidentiality of hard and soft record and keep hard filing system up to date.
Provide feedback to beneficiaries when a complaint is resolved and update the learning repository.
Participate in CFM related meetings/workshops and represent the MEAL department when needed.
The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.
QUALIFICATIONS and SKILLS:
Diploma or BA/S degree in research methods, social sciences, economics, epidemiology, related public health field or other relevant field required.
Less than one year of related work experience, preferably with an international or local Non-Governmental Organization (NGO).
Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict contexts and remote work.
Proven experience in remote data collection, and data management.
Proven at least intermediate report writing skills are required.
Fluency in spoken and written of English and Arabic languages is required.
Excellent Computer skills: proficiency in MS Office package, and some knowledge of database management would be an asset.
SUCCESS FACTORS:
Ability to travel to all the program areas and any other areas in north and north-east of Syria.
Proven ability to learn quickly, take initiative, and be accountable for results
In addition to a strong technical background in Accountability, the ability to multi-task, innovate, and effectively communicate key information in support of changing program activities is necessary.
A willingness to take initiative, creatively solve problems, juggle multiple priorities under pressure, and to calmly and diplomatically deal with unexpected and sudden events impacting program operations is also essential.
Commitment:
Every Blumont team member is expected to carry out their duties in accordance with Blumont’s code of ethics, core values, anti-harassment policy, child protection and PSEA policies.
Other Considerations:
• Female candidates only will be considered.
• Candidates will be required to provide educational certification to Blumont’s satisfaction as a requirement for this role.
• Candidates from the local area are encouraged to apply.
• Due to the large volume of Applications, we receive, we are unable to respond to all applicants, therefore, If you do not hear from us within 10 days, please consider your application unsuccessful..
Interested candidates are requested to fill out and attach the most updated Resume to the link below before 28 August 2025 :
https://ee-eu.kobotoolbox.org/single/nPhxHs9W
Blumont is an equal-opportunity employer, values diversity in its workforce and continually strives to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates. Due to the large volume of applications, we receive, we are unable to respond to all applicants, therefore, only shortlisted candidates will be contacted.
Blumont will review the applications on rolling basis and may close the advertisement before the deadline if the ideal candidate was found, please consider your application unsuccessful. One or more similar/different positions maybe filled in this recruitment activity depending on the applicants’ qualifications.
Blumont’s selection process will include rigorous background checks and all team members will be expected to carry out their duties in accordance with our core values, anti-harassment policy and PSEA policies
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.