THE ORGANISATION:
Outraged by the injustice faced by people with disabilities and vulnerable populations, we aspire to a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity.
Handicap International is changing his name and becomes « Humanity & Inclusion ». HI - Humanity & Inclusion is an independent and impartial aid and development organisation with no religious or political affiliations operating in situations of poverty and exclusion, conflict and disaster. We work alongside people with disabilities and vulnerable people to help meet their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.
For further information about the association: www.hi.org
The case worker is a key position to establish and uphold relations to the community, assess in a participatory way and provide guidance around the direction of the personalized support intervention. The supported person and their consent therefore remain at the center of attention, and their involvement and active participation must be encouraged in the entire process.
The case worker is responsible for identifying and mapping humanitarian actors operating in the Raqqa Governorate as well as to monitor and contribute to the development of the internal and external reference path and in close collaboration with the HI technical teams.
The case worker supports multi-sectoral HI field teams to identify individuals who don’t have access to services, assess their personal situations using a holistic approach, refer them to identified existing services and follow-up the cases. The successful candidate will then be responsible for implementing personalized support including assessing, planning, implementing, monitoring and evaluating actions required to meet the beneficiaries’ needs and expectations. Handling sensitive cases and constant follow up with internal and external services are required
· Implement effective inclusive case management which consists of identifying, assessing and referring children and youth with disabilities and/or providing, when necessary, personalized accompaniment throughout the case management cycle.
· Coordinate and deliver case management that is inclusive, safe, timely, effective, efficient, equitable and person-centered.
· Conduct assessments and interviews with children and youth with disabilities and their caregivers to identify needs and barriers to access education and related services.
· Facilitate referrals by connecting children and youth with disabilities and their caregivers with relevant community resources, programs, and support services that can enhance their inclusion and well-being; and coordinate services among different providers to ensure a comprehensive and coherent response.
· Support children and youth with disabilities and their caregivers in making informed decisions by providing guidance on their multi-sectoral needs and how to meet their rights, facilitating access to appropriate services.
· Ensure regular follow-up visits to children and youth with disabilities and their caregivers for implementing tailored support and updating the case summary accordingly.
· Record cases information, complete accurately all necessary forms and produce statistical reports respecting anonymity, data protection and security rules
· Develop and regularly update the mapping of existing local and humanitarian actors to support effective referrals
· Contribute to the continual revision and development of referral pathway multi-sectoral interventions and with external services providers.
· Establish and maintain good relations with the community, incl. community leaders and representatives.
· Collect data on the barriers and enablers at community and service levels in a participatory manner to understand and remove the barriers that hinder access of children and youth with disabilities to education services and increase their access.
· Support field partners to guarantee correct identification of the most marginalized and excluded children and youth with disabilities and referral to services.
· Participate in the facilitation of Teachers capacity building trainings related to inclusive education, universal design for learning and other related topics.
· Facilitate the provision processes of Hearing and Visual aids including all related medical testing processes for children and youth in need.
· Connect children and youth with disabilities in need of rehabilitation, mobility assistive devices and MHPSS intervention to HI internal services.
· Provide home-based learning stimulation sessions for children and youth with severe and multiple disabilities.
· Ensure the enrollment of identified out-of-school children with disabilities in non-formal and formal education services of HI partners.
· Collaborate with the Psychosocial support workers to conduct inclusive social-behavioral change recreational activities for children with and without disabilities in education centers.
· Ensure the application of disability, gender, age intersectionality approach for an inclusive humanitarian response
· To fill out relevant and necessary paper-based or electronic tools related to the Inclusive Case Management process (Screening, assessment, personalized plans, follow-Up, etc.)
ensure strict adherence to HI Security & Safety regulations, confidentiality and data protection protocols as per procedures in place.
The case worker is a key position to establish and uphold relations to the community, assess in a participatory way and provide guidance around the direction of the personalized support intervention. The supported person and their consent therefore remain at the center of attention, and their involvement and active participation must be encouraged in the entire process. The case worker is responsible for identifying and mapping humanitarian actors operating in the Raqqa Governorate as well as to monitor and contribute to the development of the internal and external reference path and in close collaboration with the HI technical teams. The case worker supports multi-sectoral HI field teams to identify individuals who don’t have access to services, assess their personal situations using a holistic approach, refer them to identified existing services and follow-up the cases. The successful candidate will then be responsible for implementing personalized support including assessing, planning, implementing, monitoring and evaluating actions required to meet the beneficiaries’ needs and expectations. Handling sensitive cases and constant follow up with internal and external services are required
Missions / responsibilities. · Implement effective inclusive case management which consists of identifying, assessing and referring children and youth with disabilities and/or providing, when necessary, personalized accompaniment throughout the case management cycle. · Coordinate and deliver case management that is inclusive, safe, timely, effective, efficient, equitable and person-centered. · Conduct assessments and interviews with children and youth with disabilities and their caregivers to identify needs and barriers to access education and related services. · Facilitate referrals by connecting children and youth with disabilities and their caregivers with relevant community resources, programs, and support services that can enhance their inclusion and well-being; and coordinate services among different providers to ensure a comprehensive and coherent response. · Support children and youth with disabilities and their caregivers in making informed decisions by providing guidance on their multi-sectoral needs and how to meet their rights, facilitating access to appropriate services. · Ensure regular follow-up visits to children and youth with disabilities and their caregivers for implementing tailored support and updating the case summary accordingly. · Record cases information, complete accurately all necessary forms and produce statistical reports respecting anonymity, data protection and security rules · Develop and regularly update the mapping of existing local and humanitarian actors to support effective referrals · Contribute to the continual revision and development of referral pathway multi-sectoral interventions and with external services providers. · Establish and maintain good relations with the community, incl. community leaders and representatives. · Collect data on the barriers and enablers at community and service levels in a participatory manner to understand and remove the barriers that hinder access of children and youth with disabilities to education services and increase their access. · Support field partners to guarantee correct identification of the most marginalized and excluded children and youth with disabilities and referral to services. · Participate in the facilitation of Teachers capacity building trainings related to inclusive education, universal design for learning and other related topics. · Facilitate the provision processes of Hearing and Visual aids including all related medical testing processes for children and youth in need. · Connect children and youth with disabilities in need of rehabilitation, mobility assistive devices and MHPSS intervention to HI internal services. · Provide home-based learning stimulation sessions for children and youth with severe and multiple disabilities. · Ensure the enrollment of identified out-of-school children with disabilities in non-formal and formal education services of HI partners. · Collaborate with the Psychosocial support workers to conduct inclusive social-behavioral change recreational activities for children with and without disabilities in education centers. · Ensure the application of disability, gender, age intersectionality approach for an inclusive humanitarian response · To fill out relevant and necessary paper-based or electronic tools related to the Inclusive Case Management process (Screening, assessment, personalized plans, follow-Up, etc.) ensure strict adherence to HI Security & Safety regulations, confidentiality and data protection protocols as per procedures in place. Skills Professional technical skills - Sectors of intervention
Shared skills - Sectors of intervention
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Safe Programming: Risk Management – Protection |
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Norms, legal frameworks, references related to disability – Inclusion |
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Operational partnerships – Field Project management | √ |
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Emergency response and preparedness skills (see Occupational Design Model)
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Emergency response |
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Emergency monitoring and preparedness |
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Cross-cutting skills
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Frameworks and references |
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Office and collaborative tools |
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Stress management | √ |
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Working together in a global organization | √ |
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QUALIFICATION/ REQUIREMENTS:
Qualification:
· Ideally, a bachelor’s degree or an equivalent qualification in education, special education, psychology, or related fields.
Experience:
· Minimum 1–2 years of professional experience in the education sector, including inclusive education and/or special education settings, with direct involvement in supporting children with diverse learning needs.
· Demonstrated experience in education-focused case management, including identification of children at risk of exclusion, individualized assessment of learning and access barriers, safe referrals, and structured follow-up.
· Practical experience working with children with disabilities, including adapting approaches to accommodate different functional and learning needs (e.g., cognitive, sensory, physical, or psychosocial).
· Experience supporting access to education services, including enrollment, retention, and participation of out-of-school children and children at risk of dropout.
· Experience collaborating with teachers, caregivers, and education personnel to promote inclusive learning environments and address barriers within formal or non-formal education settings.
· Familiarity with inclusive education approaches, including basic application of learner-centered methodologies and Universal Design for Learning (UDL) principles.
· Experience in community-based education outreach, including identifying marginalized children, engaging caregivers, and facilitating access to education and related services.
· Familiarity with humanitarian education programming, including education in emergencies and inclusive education standards, such as: IASC for Inclusion of persons with disabilities in Humanitarian action, inclusive education in emergencies, etc.
· Experience working with NGOs in humanitarian or early recovery contexts, preferably in education or child protection programming.
· Able to cope and work in considerably stressful environment
· Good time and task management skills, able to work both independently and in a team
Experience working for an NGO within the humanitarian sector
PROFESSIONAL STANDARDS:
· HI workers, must adhere to the values and principles outlined in HI Code of conduct. In accordance with these values, HI operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-fraud, bribery, and corruption.
- The position is based in: Deir Azzour
- Basic salary for the position: according to HI salary scale.
- Closing date: Applications will be accepted until 04:30PM at the end of working hours on July 19, 2026
Application process:
Please address all applications to:
https://forms.gle/xBviWVP7u7dZNfSh6
§ Our organization is an equal opportunity employer and strongly encourages women and persons with disability to apply.
§ All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Our organization also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying for the job, the applicant confirms his/her understanding of these recruitment procedures.
We value diversity and aim to create an inclusive workplace. Female professionals are strongly encouraged to apply
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.