The Manager of Operations has been assigned with responsibility and holds delegated authority for:

Administration/liaison

• Maintaining country specific policies and procedures in the fields of Finance, HR management, Security, Logistics and procurement in compliance with ZOA global quality management framework and IT;
• Maintenance of country administrative manual (finance, HR, procurement) and ensuring compliance;
• Monitoring of and support on processes and procedures related to finance, HR management, security, logistics and procurement;
• Supervision of liaison tasks, such as coordination with relevant national authorities, including visa requests for international staff and required project and field visit approvals.

HR

• Translating ZOA’s worldwide HR policies and procedures into the local cultural setting and the implementation of HR policies and procedures;
• Monitoring HR compliance to internal and external (donor and government) rules and regulations;
• Advising and supporting the Country Director and Programme Managers in the development of HR components of funding proposals;
• Supervises staff recruitment processes;
• Supervision of annual and mid-year staff evaluations;
• Supports the establishment of a conducive and pleasant work environment;
• Ensures that terms & conditions of employment comply with local legal requirements.
• Ensures gender sensitivity and inclusivity in staffing and policies.

Finance

• Ensuring the financial deliverables mentioned below are made available in the expected quality and timely manner.
• Contributing to the Country Strategy and Annual Plan, with a specific task in the review of the corresponding annual budget and financial sections;
• Accountable for timely review of monthly and quarterly financial management information at country organisation and at programme organisation level;
• Overseeing the preparation of country annual accounts, in accordance with relevant legislation and regulations;
• Monitoring finance compliance to internal and external (donor and government) rules and regulations;
• Accountable for the preparation and processing of the allocation of indirect costs to project budgets;
• Accountable for the availability of monthly, quarterly and annual financial reports at country organisation and programme organisation level;
• In close cooperation with the Finance Manager, advises and supports the Country Director and Programme Managers in the development of budgets of funding proposals;
• Ensuring correct Management of financial audits and responses to audit reports.

IT/ Logistics

• Implementation of IT policies and procedures in compliance with ZOA’s worldwide framework;
• Managing availability, continuity and security of appropriate IT facilities;
• Implementation of logistical and procurement policies and procedures in compliance with ZOA’s worldwide framework;
• Monitoring and evaluation of logistical and procurement policies and procedures.

Security

• Supporting the Country Director to enforce adherence to the security rules and instructions as described in the ZOA Security Handbook and the Local Security Plan;
• Supporting the Country Director to ensure that Local Security Plans are being developed and timely reviewed by the PGMs.
• Supporting the Country Director to ensure that all staff members attend a security training, receive a security briefing and all receive and understand the Local Security Plan;
• Supporting the Country Director in taking on other security responsibilities as requested by the Country Director (interagency networking, following up on security incident reports).

Partner capacity

• Contributes to partner capacity enhancement in areas of Finance, HR, IT, and Logistics.

Leadership and management

• Member of the Country Management Team and the Local Crisis Team.
• Provides leadership to staff reporting to the Manager of Operations.
• Supervises and periodically appraises the performance of staff reporting to the Manager of Operations.

Authority

• The Manager of Operations is authorized and accountable within the framework and limits defined in:
  • The ‘Declaration of Authorization’ signed by the Country Director;
  • The ZOA Country Management Charter;
  • The agreed Country Strategy and Annual Plan;
  • ZOA’s quality management system;
  • The projects as approved by the donors.
• In his/her performance and as a member of the Country Management Team, the Manager of Operations balances the interests of his/her department, the country organisation as a whole and of all stakeholders involved.
• The Manager of Operations is accountable to the Country Director of Syria

Identity

• The candidate is expected to fully support the vision, mission and Christian values of ZOA.

Experience/knowledge

• Bachelor’s degree in financial management or auditing or other relevant studies, and knowledge of HR;
• Knowledge of ZOA’s finance practices;
• Command of English is essential, Arabic is preferred;
• Preferably, some cross cultural experience in a development setting, experience in the Middle East region is considered an additional pre.
• At least 3 years’ experience in a similar senior level management position in relief, recovery or development settings.

Skills

• Result-oriented approach;
• Takes initiative to improve processes and procedures;
• Knows how to prioritize;
• Alerts the Country Director and Manager of Finance (HQ) when financial problems, issues or risks arise, including fraud;
• Analytical;
• Flexible conduct;
• Inter-personal and inter-cultural sensitivity;
• Accuracy;
• Initiative;
• Effective and appropriate communication.