The Manager of Programme Quality has been assigned with responsibility and holds delegated authority for:

Programme quality

• Advises and supports Country Director (CD) and Programme Managers (PGMs) on the development of the Country Strategy and Annual Plan;
• Responsible for the quality and consistency of programme and project planning;
• Responsible for adherence to ZOA policy and compliance with ZOA, donor, national and international guidelines, policies and standards in the implementation of projects;
• Develops, implements and maintains monitoring, evaluation and learning (MEAL) tools, including the use of standardized indicators;
• Development of beneficiary accountability tools throughout the programme;
• Ensures integration of ZOA strategic priorities, including gender, diversity and inclusion, climate resilience and Peace nexus;
• Coordination and exchange with other organizations, relevant authorities, donors and other key stakeholders;
• Ensures mainstreaming of protection and conflict sensitive project design and implementation.

Reporting/digital data collection

• Contributes to the development of high quality project proposals and monitors consistency between donor proposals and Country Strategy;
• Contributes to on-time, high quality submission of donor reports and evaluations;
• Supports the CD and PGMs in the writing of the internal quarterly reports and annual review.

Knowledge management

• Responsible for the development of knowledge management at country level and contributing to organisation-wide knowledge management and internal learning;
• Supports capacity building of the team on relevant topics such as MEAL and strategic priorities;
• Leads the development of innovative project proposals.

Leadership and management

• Is member of the Country Management Team;
• Provides leadership to the Programme Quality and MEAL team;
• Supervises and periodically appraises the performance of staff reporting to the Manager of Programme Quality.

Authority

• The Manager of Programme Quality is authorized and accountable within the framework and limits defined in:
  • The ‘Declaration of Authorization’ signed by the Country Director.
  • The ZOA Country Management Charter;
  • The agreed Country Strategy and Annual Plan;
  • The projects as approved by the donors;
  • ZOA’s quality management system.
• The Manager of Programme Quality is accountable to the Country Director.

Your profile

Identity

The candidate is expected to fully support the vision, mission and Christian values of ZOA.

• University degree in a humanitarian, development or other relevant field;
• At least three years field experience in a fragile context, experience in the Middle East region is considered an additional pre;
• Professional command of English;
• Expertise in one of ZOA’s sectors (WASH, FSL, Shelter/NFI, Cash);
• Expertise in one of ZOA’s strategic priorities (climate resilience, gender, diversity and inclusion, peace nexus, localization);
• Previous management experience is preferred;
• Research skills.

Skills & attitude

• Conceptual flexibility;
• Logical thinker;
• Strong formulation and writing skills;
• Innovative;
• Management skills;
• Cross-cultural sensitivity;
• Result-oriented approach;
• Initiative;
• Interpersonal sensitivity.

Special conditions

• Up to 25% may be required for travel in country.
• Damascus Duty station allows for being accompanied by partner/spouse, but not for families with children.
• Damascus duty station has R&R arrangements included.

We offer

ZOA offers you a challenging job, and a motivated team in Syria, and good benefits and remuneration which suit the NGO sector (including but not limited to: medical and other insurances, (contribution to) housing costs, training options and 29 leave days).