Information Sharing and CFM Handling Process:

Maintain and update content for CFM awareness-raising and support in the design of appropriate

awareness materials e.g. posters, brochures and business cards and make sure they are

disseminated by all means to the public and accessable to different demographics.

Conduct regular Code of Conduct (CoC), Community Feedback Mechanism (CFM), and Core

Humanitarian Standard (CHS) trainings for DRC staff and partners.

With support of the MEAL manager, continually aim to improve information sharing and participation

with communities, support the design and roll out of innovative methods that increase the

engagement and participation of persons of concern and stakeholder at DRC Syria.

Supervise the day-to-day functions of the CFM and ensure the timely entry of all feedback received

from beneficiaries/stakeholders into the CFM database. Ensure that all non-sensitive feedback

should be directly referred to the DRC designated colleagues for internal and external follow-up

when required. Also, ensure immediate referral of protection related concerns and sensitive

feedback according to the DRC CFM workflow.

Develop regular CFM reports and ensure it is shared with relevant staff.

Provide narrative updates on AAP activities in contribution to donor and other internal reports.

General Support to DRC MEAL System:

In support of proposal development, support the MEAL Manager to identify the budget/resources

needed the establishment and maintenance of AAP systems and activities.

In collaboration with the Area Managers and accountability focal points in the field, closely monitor

AAP materials stocks and expenditure on accountability budget lines.

Support the MEAL Manager in the updating of a mission-wide Accountability Framework and/or

relevant AAP standard operating procedures (SOPs).

Ensure that relevant accountability SOPs are up-to date, translated into Arabic, and shared with all

relevant DRC staff.

Support the CHS self-assessment and contribute to the preparation the resulting accountability

improvement plan (AIP).

Support the MEAL Manager to draft the accountability portion of proposal narratives.

Support the MEAL Specialists in generating lessons learned from the CFM to be incorporated during

the periodic learning events.

Carry out additional responsibilities and project tasks as assigned by the MEAL Manager.

Capacity Building:

Coordinate and liaise with DRC staffs and partners to improve accountability practices generally and

CFM accessibility for program participants, including establishing a broad understanding of the full

function of the CFM amongst the communities we work with, DRC staff, partners, and suppliers.

Conduct visits to the DRC and partners’ operation areas and ensure relevant program staff are

refreshed on accountability principles by organizing CFM sessions as needed.

Lead the capacity building of DRC partners on CFM procedures and proactively identify training

needs of DRC staff and partners and contribute to the development on new training materials as

needed related to AAP. This includes providing ongoing support in the development, implementation,

and improvement of their system.

External and Internal Coordination

Participate in external AAP Working Groups.

Perform other duties as directed by the MEAL Manager

Experience and technical competencies:

A minimum of two year of experience in working in a relief or development NGO in a similar role.

Previous experience working in accountability.

Previous experience conducting trainings and delivering capacity building.

Excellent communication skills in Arabic and English.

Ability to communicate key information in an easy to understand, informative and collaborative

manner.

Good contextual knowledge of local community and social/cultural constraints, realities and

organizational relationships.

Strong organization, planning, and time management skills.

Genuine care and respect for needs of others, practically vulnerable populations with strong belief in

empowering marginalized and disenfranchised people.

High integrity and willingness to conduct her\himself transparently and open to scrutiny.