Since 2012 the Mercy Corps Syria program provides emergency, life-saving programming to displaced and besieged populations across the country through three operational hubs. Mercy Corps’ continues to position itself as the implementing partner of choice for Emergency relief programming, Water, Sanitation & Hygiene, Shelter and Livelihood programming. Furthermore, Mercy Corps operates with a wide network of local implementing partners to advise, support, and coach targeted Syrian civil society organizations to better and more efficiently serve conflict-affected communities.
The Operations Department is committed to upholding the highest standards of efficiency, integrity, and compliance across key operational functions. This includes procurement, fleet and transportation, asset management, office administration, and facility management. The department enables program delivery by ensuring all operational support systems align with organizational policies and donor requirements.
General Position Summary
The Operations Officer serves as the primary operations focal point in the assigned hub, responsible for coordinating all operational tasks. The role supports procurement, fleet, assets, administration, facilities, and office operations to ensure smooth program implementation in line with Mercy Corps policies and donor requirements. The Operations Officer works in close coordination with the Procurement Coordinator (Head of Procurement – Syria) to support all procurement activities, including market surveys, vendor engagement, tender support, and shipment coordination.
• Operations Focal Point Responsibilities
• Act as the primary operations focal point for the assigned hub.
• Coordinate all operational functions excluding IT.
• Ensure smooth day-to-day operations supporting program implementation.
• Report any operational, security, or asset-related incidents immediately to the line manager.
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Procurement Coordination
• Coordinate all procurement activities in close collaboration with the Procurement Coordinator.
• Support program teams in preparing clear and complete purchase requests.
• Assist in conducting market surveys and vendor sourcing.
• Collect vendor quotations and ensure fair competition.
• Support tender processes as requested by the Procurement Coordinator.
• Follow up on procurement documentation, deliveries, and vendor performance.
Shipment and Movement Coordination
• Receive incoming shipments and ensure proper documentation and handover.
• Coordinate movements of goods, materials, and assets between offices, warehouses, and program locations.
• Liaise with warehouse/store and transport teams to ensure timely and safe delivery.
Fleet Management
• Coordinate daily and weekly vehicle movements in coordination with the Senior Operations Manager and team leaders.
• Collect, review, and file vehicle log sheets.
• Monitor fuel consumption and vehicle usage.
• Support timesheets, overtime, and payroll processes for drivers.
• Ensure regular vehicle inspections and compliance with standards.
Office Administration and Facility Management
• Ensure offices, guesthouses (GHs), and stores are functional, safe, and well-maintained.
• Coordinate maintenance and repair works as needed.
• Supervise cleaners and maintenance staff.
• Monitor and restock office, kitchen, and cleaning supplies.
• Support administration of utilities and service contracts.
• Follow up on leases and agreements for offices, guesthouses, and storage facilities.
Asset and Inventory Management
• Manage asset handover to new staff and ensure proper documentation.
• Maintain accurate asset records and tagging.
• Support annual asset inventories and spot checks.
• Coordinate asset tracking with procurement and logistics teams.
• Ensure proper storage, movement, and disposal of assets.
Security and Incident Reporting
• Ensure compliance with security procedures and policies.
• Immediately report any incidents, losses, damages, or security concerns to the line manager.
• Support the team in maintaining a safe and secure working environment.
Other Duties
• Conduct him/herself professionally and personally in a manner that brings credit to Mercy Corps and does not jeopardize its humanitarian mission.
• Perform other duties as assigned.
Security
• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.
Supervisory Responsibility
Cleaners, Maintenance staff, Drivers (as applicable).
Accountability
Reports Directly to: Senior Operations Manager.
Works Directly with: Senior Operations, Programs, HR, and Finance staff.
Accountability to Participants and Stakeholders
the organization’s team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
• University degree in Business Administration, Logistics, or a related field.
• Minimum 2–3 years of relevant experience in logistics, procurement, or office administration.
• Proven knowledge of procurement and fleet policies; experience in managing suppliers and vendors.
• Strong organizational, communication, and problem-solving skills.
• Strong organizational skills.
• Ability to interact effectively with international and national personnel.
• Good oral and written English skills.
• Good computer skills on MS Office programs, especially in MS Excel.
• A demonstrated ability to multi-task and process information into action as to not delay program activities.
• A clear understanding of procurement ethics and donor compliance is essential
Success Factors
• Conscientious with an excellent sense of judgment.
• Ability to work simultaneously on multiple tasks.
• Willingness and ability to work effectively with a wide variety of people,
• Excellent interpersonal skills
• Ability to work as part of a team and coordinate with project personnel
• Good spoken and written English
• Computer literate and strong organizational skills.
Living Conditions / Environmental Conditions
This job description covers three positions, each based in a different geographical area, including Mercy Corps offices in Damascus, the Northwest, and the Northeast regions of Syria. Each position requires up to 30% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and amenities may be restricted.
Housing for these roles will be either shared accommodation or hotels, depending on availability in each area. Staff will have access to adequate medical services, and the overall living conditions will meet acceptable operational standards.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Team Engagement and Effectiveness
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.
We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
Interested candidates can follow the links below to fill in their information and attach CVs not later than March 04, 2026:
Organization reserves the right to accept or reject any or all CV(s) without assigning any reason.
Only short-listed candidates will be contacted for the interview.
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.