The HR Manager is responsible for leading and managing the Human Resources function across Action for Humanity's Syria programme, ensuring the delivery of strategic, compliant, and staff-focused HR services that support organizational objectives. The position provides leadership across all HR disciplines including workforce planning, talent acquisition, employee relations, performance management, learning and development, compensation and benefits, organizational development, HR compliance, and staff wellbeing. Working closely with the Head of Operations, senior management, and Area HR Coordinators, the HR Manager ensures consistent implementation of HR policies and procedures across all operational locations while promoting a high-performance culture, safeguarding organizational values, and ensuring compliance with Syrian labour legislation, donor requirements, and AFH policies.
Job Title HR Manager
To work for Action For Humanity
Country Syria
City Damascus
Field of Work HR/QM
Job Type Full time
AD Start Date: 12-07-2026
AD End Date: 24-06-2026
Human Resources Leadership and Management
Lead and oversee the Human Resources function across all Action for Humanity operations in Syria, ensuring consistent, efficient, and compliant HR service delivery
Provide strategic HR leadership and advice to the Head of Operations, Senior Management Team, and line managers on all human resources matters
Directly supervise, mentor, and build the capacity of Area HR Coordinators, ensuring standardized HR practices and high-quality service delivery across all operational locations
Develop and implement the annual HR operational plan, departmental objectives, and key performance indicators aligned with organizational priorities
Foster a positive, inclusive, and high-performing organizational culture that promotes accountability, staff engagement, and continuous improvement
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Workforce Planning, Recruitment and Talent Management
Lead workforce planning and staffing strategies to ensure the organization maintains the appropriate workforce capacity to deliver programme objectives
Oversee all recruitment and selection processes, ensuring transparency, fairness, diversity, and compliance with AFH recruitment policies and donor requirements
Review and approve recruitment plans, organizational structures, position grading, and job descriptions to ensure organizational consistency
Ensure effective onboarding, probation management, staff confirmation, internal mobility, and exit management processes
Develop and implement staff retention, succession planning, and talent management initiatives to strengthen organizational capacity
Lead Learning and Development planning, ensuring effective utilization of the AFH Learning Catalogue and supporting managers in identifying staff development needs
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Performance Management, Employee Relations and Staff Wellbeing
Lead the implementation of the organizational Performance Management System and support managers throughout the performance cycle
Provide professional guidance on performance improvement plans, disciplinary procedures, grievances, investigations, and conflict resolution while ensuring fairness, confidentiality, and compliance with organizational policies
Lead complex employee relations cases and provide recommendations to senior management on appropriate corrective actions
Promote staff wellbeing initiatives and contribute to maintaining a safe, respectful, and productive working environment
Support managers in strengthening leadership capabilities, people management practices, and employee engagement
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Compensation, Benefits and HR Operations
Lead the implementation and periodic review of salary structures, grading frameworks, compensation, and benefits in collaboration with Senior Management and HQ
Oversee payroll inputs, employment contracts, employee records, and HR documentation to ensure accuracy and compliance
Monitor HR operational performance and identify opportunities to improve efficiency, service quality, and employee experience
Ensure accurate HR reporting and maintain reliable personnel data to support organizational planning and decision-making
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HR Policies, Organizational Development and Compliance
Lead the development, implementation, and periodic review of HR policies, procedures, SOPs, and staff handbooks to ensure alignment with organizational needs and legal requirements
Promote continuous improvement of HR systems, processes, and organizational practices to enhance efficiency and service delivery
Support organizational restructuring, workforce transitions, and change management initiatives where required
Ensure full compliance with Syrian Labour Law, AFH policies, donor regulations, safeguarding standards, and applicable internal governance requirements
Liaise with legal advisors and external service providers on employment-related matters, labour legislation, social security, taxation, and regulatory compliance
Support internal and external audits by ensuring HR documentation, personnel records, and employment practices meet organizational and donor compliance requirements
Maintain regular coordination with the Global HR Team and relevant headquarters departments to ensure consistent implementation of organizational HR standards and initiatives
Education
Bachelor’s degree in human resources management, Business Administration, Public Administration, Law, Management, or another relevant discipline
A master’s degree in human resources management, Business Administration (MBA), Organizational Development, or a related field is highly desirable
Professional Human Resources certification such as CIPD (Level 5 or above), SHRM-CP/SHRM-SCP, PHR/SPHR, or an equivalent qualification is considered a strong advantage
Additional training or certification in Employment Law, Organizational Development, Talent Management, Change Management, Safeguarding, PSEA, or Learning & Development is desirable
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Qualifications and Requirements
Language proficiency
Arabic (Native)
English (Professional Working Proficiency)
Technical & Professional Skills
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Strong knowledge of Human Resources management principles and best practices
Sound knowledge of Syrian Labour Law and employment regulations
Experience using HR Information Systems (HRIS) and personnel database management
Strong workforce planning, recruitment, and talent management skills
Excellent employee relations, mediation, and conflict resolution skills
Strong knowledge of performance management systems and organizational development practices
Experience managing payroll inputs, compensation, benefits, and staff records
Ability to analyse HR data and prepare management reports and dashboards
Excellent planning, organisational, prioritisation, and time management skills
Strong communication, presentation, negotiation, and interpersonal skills
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Core Competencies
Strong leadership and people management skills with the ability to motivate, mentor, and develop teams
Strategic thinking with the ability to align Human Resources priorities with organizational objectives
Ability to build effective working relationships across multidisciplinary and multicultural teams
Sound judgment, professionalism, and strong decision-making skills
High level of integrity, discretion, and confidentiality
Strong analytical and problem-solving abilities
Ability to work effectively under pressure while managing multiple priorities and deadlines
Commitment to continuous improvement and delivering high-quality HR services
Commitment to Accountability to Affected Populations (AAP), the Core Humanitarian Standard (CHS), and humanitarian principles
Full commitment to Action for Humanity's Safeguarding, PSEA, Code of Conduct, and organizational values
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General Work Experience
Minimum 7 years of progressively responsible Human Resources experience, including at least 4 years in a managerial or supervisory role
Demonstrated experience managing the full employee lifecycle, including workforce planning, recruitment, onboarding, performance management, learning and development, employee relations, compensation and benefits, and separation processes
Proven experience leading and supervising HR teams across multiple operational locations, including remote management
Experience developing, implementing, and monitoring HR policies, procedures, systems, and organizational development initiatives
Strong experience managing complex employee relations matters, including disciplinary procedures, grievance handling, workplace investigations, and conflict resolution
Experience supporting organizational restructuring, change management, and workforce transition processes
Experience overseeing payroll processes, personnel administration, HR reporting, and HR information systems
Sound knowledge of Syrian Labour Law, employment regulations, and HR compliance requirements
How to Apply:
If you wish to apply for the advertised vacancy, please send your CV through the following link: click here
Please List three references in the resume, including the reference’s full name, job position, contact
number and email.
Only accepted persons will be contacted by the country office and by e-mail exclusively, and the e-mail must be valid and effective and be followed up periodically, as the process of communication and invitation for an interview will take place via the e-mail registered in this employment application.
Action for Humanity is committed to maintaining all necessary measures to protect and promote the
well-being of all individuals who have a direct and/or indirect relationship with the organization and
expects all staff, volunteers, consultants and suppliers to share this commitment.
Action for humanity doesn’t discriminate in its recruitment process against any race, religion or ethnicity and maintain a transparent recruitment process.
The humanitarian intervention of Action for Humanity has no political, or religious affiliation nor has any monetary purpose.
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.