• Manage all health activities and service delivery in assigned PHC/MMUs with coordination with Senior Health manager.

• Directly manage medical and support staff who are paid volunteers working as a team inside the facility.

• Oversee all operational needs for the PHC/MMUs, ensuring all running costs and inventory needs are well planned and managed; Work in close coordination with Field Management teams to ensure the facility and activities have necessary operational and logistical support.

• Responsible for overall planning, implementation of community level activities, and establishment of health committees and coordination within program and with relevant stakeholders at community level and other NGOs working in the area with particular focus on health.

• Work in collaboration with other health team members specializing in specific technical areas and service packages to ensure clinic staff are properly trained, following treatment protocols and guidelines, as well as delivering quality services.

• Under the supervision of the Senior Health Manager the SHO will manage all aspects of Primary Health Care including supervision and capacity-building of service providers, and monitoring plans and adapt program to changing context as needed

• Conduct regular site visits for monitoring and supervision to ensure quality of services, accurate data collection and verify consumption rates of pharmaceuticals and supplies/consumables 

• Training and ensuring the service providers using the RH related data recording and reporting tools

• Manage all medical commodities in the PHC/MMUs; work in collaboration with the Pharmacy team to plan and prepare orders for pharmaceuticals, medical supplies and equipment.

• Prepare supervision plans and conduct regular technical monitoring of clinic services; prepare reports with identified issues, recommendations, and action plans to improve quality of services; Conduct patient chart reviews on weekly basis and submit report to the Health Manager.

• Analyze routine health data to report on trends, identify gaps or challenges to service delivery, and inform program decision making.

• Collaborate with health team members to design and implement needs assessments in catchment area.

• Collaborate with health team members to design interventions that address gaps identified in community assessments, monitoring of quality of care, from routine data, and/or from community health information.

• Ensure health information system and data collection processes are properly implemented in the clinic. 

• Participate in regular project review meetings with the Senior Health Manager and Health Coordinator; contribute to plans for corrective actions based on technical supervision, indicator performance, and M&E reports from patient satisfaction surveys and monitoring visits. 

• Submit weekly progress reports to direct line manager; contribute to monthly and quarterly reports per project needs for grant reporting. 

• Coordinate with other health actors and partners in implementation area and participate in the regular meeting with LHA and other health actors.

• Train and mentor staff/volunteers with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development guidance

• Oversee all recruitment and management of clinic-based staff and volunteers; conduct periodic performance reviews, manage all disciplinary actions with the support of the supervisor and Human Resources department, identify and recommend needed changes in staffing.

• Offer leadership support for successful adherence by staff to IRC’s Global HR Operating Policies and Procedures.

• Coordinate with other sectors “IP, ERD” in the area to ensure referral pathway for beneficiaries between all the sectors and encourage integration for the resilience and other projects in DEZ.

• Contribute to the assessments for new or ongoing projects. 

• Support partners staff for trainings and ongoing services, and reporting.

• Other duties assigned by line manager.

Staff Performance Management, Learning & Development

• Hire, supervise, and build the capacity of team members in relevant technical and management competencies.

• Develop and implement remote management capacity building approaches to build the strengths the teams teams in Syria. 

• Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.

• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.

• Approve and manage time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews.

• Hold high-quality meetings with each direct report on a regular and predictable basis, minimally on a monthly basis.

• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths. 

• As required, identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.

• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.

• Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.

• Look for opportunities to support staff in their career growth, where appropriate. As part of succession plan and nationalization goals, identify, train and develop capability and capacity of national staff to successfully transition role and responsibilities, by the end of assignment.

• Medical collage degree, preferably in medicine, Pharmacy or Nursing 

• 3-6 Previous experience in PHC (primery Health Care) design, implementation, and supervision.

• Experience working with health NGO or INGO preferred.

• Experience in monitoring, report writing and basic analysis of health data.

• Strong computer skills and familiarity with computer software packages (MS Word, Excel, Outlook, etc); 

• previous experience with District Health Information System (DHIS) database packages preferred.

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.

• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development

• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.

• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.

• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.

• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.

• Curiosity, a desire to continually learn and develop is a must.

• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies. 

Language/Travel: 

• English and Arabic are  required,  .
• Travel: 15% to field sites in Raqqa and Hasskeh as well as attending regional and global workshops and meetings.