Data Collection

• Support data collection and internal reporting, ensuring tools are correctly understood and used by program and field teams, under guidance from the MEAL Officer .
• Collect, enter, and analyze data monthly, quarterly, and annually, ensuring accuracy and reliability.
• Identify challenges in the data collection process and report them to the MEAL Officer for resolution.
• Conduct monitoring field visits, phone verifications, and facilitate Key Informant Interviews (KIIs) and Focus Group Discussions (FGDs) using MEAL-developed tools and guidelines.
• Support in the training, guidance , and supervision of volunteers and field associates in conducting assessments and surveys (e.g., baselines, follow-ups, end-lines), using KOBO and/or AKVO tools.
• Document activities with photos, ensuring proper consent is obtained and filed according to MEAL guidelines.
• Assist the MEAL Officer by sharing field insights to ensure surveys and tools are suitable and appropriate for the local context.

Data Management and Analysis

• Verify and ensure the accuracy and completeness of collected data in collaboration with the MEAL Officer .
• Maintain a clean and accurate database, including the Digital Lending Management System (LMS) and coordinate with the MEAL Officer and IM Coordinator for reporting.
• Assist in producing reports and tools to share with project implementation teams.
• Organize and maintain a filing system for all MEAL-related files and supporting documentation, prioritizing digital records.

Learning

• Provide input to the management team on new initiatives and improvements in MEAL processes.
• Collect and prepare visibility materials (success stories, case studies, etc.) in close coordination with the MEAL Officer .
• Integrate findings from data collection and analysis into learning documents in close coordination with the MEAL Officer .
• Support the implementation of lessons learned workshops in close coordination with the MEAL Officer.

Accountability:

• Conduct awareness sessions for staff and communities on the FCRM, ensuring understanding of available feedback tools.
• Ensure beneficiaries understand project objectives, selection criteria, and available feedback channels.
• Monitor Feedback and Complaint Response Mechanisms (FCRM), ensuring accessibility, cultural appropriateness, and confidentiality.
• Conduct spot checks with beneficiaries to assess satisfaction with NEF services and staff.
• Assist beneficiaries in submitting feedback or complaints, ensuring transparency and proper follow-up.
• Document accountability-related issues, including complaints, resolutions, and lessons learned, in coordination with the MEAL team.

Other Duties

• Perform additional responsibilities as required or requested.