All responsibilities listed below will be under the direction of and report to the Operations Manager.

Quality Assurance (QA):

• Monitor field activities (clearance, survey, CL, MRE) to ensure compliance with Reachout SOPs, IMAS, and donor requirements.

• Verify that community liaison and risk education activities are carried out in an inclusive, safe, and respectful manner.

• Ensure meetings with communities and stakeholders follow best practice, including gender and diversity considerations.

• Observe post-clearance assessments, interviews, and training sessions to ensure they meet quality and ethical standards.

• Provide technical feedback and recommendations to improve field team performance and processes.

Quality Control (QC):

• Review documentation including accident forms, clearance reports, post-clearance assessments, case studies, and training records for accuracy and completeness.

• Check that maps, photographs, and GPS data are correctly recorded and stored.

• Verify that spot tasks and suspect areas are accurately reported, documented, and marked.

• Ensure that community focal points demonstrate adequate knowledge and skills after training.

• Validate that outputs (reports, case studies, community records) meet organizational and donor requirements.

Capacity Building & Support:

• Conduct refresher training for CL/MRE staff on QA/QC standards and practices.

• Mentor teams on how to document problems, lessons learned, and corrective actions.

• Support development and updating of SOPs, checklists, and QA/QC tools.

Reporting & Coordination:

• Document QA/QC findings and share with management in a timely manner.

• Contribute to donor reports with verified QA/QC information.

• Liaise with operations, program, and support departments to ensure integrated quality management.

• Participate in coordination with external stakeholders when required (UNMAS, national authorities, partner NGOs).