Applications will be reviewed on a rolling basis as part of our fast-track recruitment process. To ensure full consideration, we strongly encourage you to submit your application as early as possible, ahead of the deadline.
Are you looking for an opportunity to make a difference and become part of a dedicated team of humanitarians?
NRC Syria is now seeking an Information, Counseling & Legal Assistance (ICLA) Officer to join the team in the Northeast Area (Qamishli).
The purpose of the officer position is the day-to-day implementation of the ICLA Project. Use action words such as ensure, implement or assist for the position-relevant responsibilities.
Generic responsibilities:
- Ensure adherence with NRC policies, tools, handbooks and guidelines.
- Implement delegated ICLA project portfolio according to plan of action.
- Prepare and develop status reports as required by management.
- Ensure proper filing of documents.
- Ensure that projects target beneficiaries most in need and explore and assess new and better ways to assist.
- Maintain a strong gender, age and disability mainstreaming perspective in activity design, especially empowerment of women through capacity building and training
- Ensure NRC’s related activities are implemented in accordance with NRC Safe and Inclusive Programming (SIP) guidelines, policies and Syria-specific explanatory notes.
- Report any breaches/concerns, in a confidential manner, through NRC SCO reporting channels. Promote and secure a safe working environment for reporting concerns/breaches, and that all cases reported are processed in a confidential and sensitive manner.
Specific responsibilities:
- Deliver generic information sessions (GIS), legal awareness sessions (LAS) and individual counselling to beneficiaries on various topics of ICLA thematic areas.
- Participate in field activities as per ICLA implementation plan.
- Provide direct field support and coaching to ICLA technical assistant and volunteers who conduct Project participant identification and provide information services in line with NRC regulations and Code of Conduct.
- Facilitate collaborative dispute resolution (CDR) for beneficiaries and ensure proper case file preparation, prior to CDR interventions.
- Act as a focal point for external referrals and service mapping in his/her assigned geographical area of operation and ensure regular update of mapping pathways.
- Conduct quality assurance exercises as requested by ICLA Team Leader and ICLA Specialist
- Coach and provide training to team members and Community volunteers in line with the results of the quality assurance exercises.
- Prepare and develop status reports as required by management and ensure proper filing of documents.
- Coordinate with external partners on joint activities, referrals and other cooperation or collaboration, work on delegated tasks and responsibilities assigned by the CB team leader.
- Lead and manage the contingency workers’ modality including contingency workers’ recruitment and induction process, training and refreshers as needed, quality check and monitoring exercises, documentation & reporting, and coordinating monthly payments with NRC Finance unit
Provide any other tasks as requested by the line manager - Ensure quality control and direct handling and problem solving of challenges arising from the implementation of activities; this entails the supervision of day-to-day tasks assigned to concerned Technical Assistants as delegated by and in coordination with their line manager
Generic professional competencies:
- Ability to manage and prioritize a varied workload in a rapidly changing work environment.
- Previous experience from working in complex and volatile contexts.
- Excellent interpersonal skills and good sense of humor.
- Fluency in English, both written and verbal.
Context related skills, knowledge and experience:
- Context-related competencies are the knowledge, skills and experience required because of the context, location and/or current priorities in the role.
A university degree in Law. - At least 2 to 3 years of experience in community/ NGO work.
- Significant experience in delivering information and training sessions.
- Strong organizational and teamwork skills.
- Prior experience of coordination among a team.
- Excellent MS Office computer skills, especially in Word, Excel, Power Point and Outlook
Personal qualities
- Handling insecure environments.
- Coping with change.
- Planning and delivering results.
- Working with people.
- Communicating with impact and respect.
- Analyzing.
We can offer
Duty station: Qamishli - Syria
- Contract: Project-Based Employment Contract until the end of October 2026 (Non-renewable)
- Salary/benefits: Grade 5 of NRC's salary scale (NRC Grade profile)
- NRC is an equal opportunity employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, or physical ability.
- We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
Important information about the application process
- The position is open to both internal and external applicants.
- All interested candidates matching the profile are welcome to apply.
- When creating your profile, include your full name as given on your national identification card. Complete all the system-required fields for experience, employment history, and education.
- Candidates who do not provide complete and detailed information in the online application form may not be considered.
- The application deadline is 22 April 2026.
-Applications will be reviewed on a rolling basis as part of our fast-track recruitment process. To ensure full consideration, we strongly encourage you to submit your application as early as possible, ahead of the deadline.
- Submit your application and CV in English, taking care to attach your latest CV.
- We receive many applications for each vacant position, and so only shortlisted candidates will be contacted.
- Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered.
- Unsolicited applications not related to this specific job advertisement will not be considered.
Learn more about NRC's operations in Syria here.
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.